Shipping Information at HomeDecorByLulu.com

Shipping Rates and Policies

SHIPPING:

Most Items will ship within 2 to 15 business days via UPS Standard Ground Service. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. Large orders, items which are oversized or shipped via U.S Mail / Canada Post, overseas shipments, Alaska, Canada, Hawaii, Military addresses & P.O. Boxes may incur additional shipping costs depending on weight of package and can take longer to arrive once shipped. Overseas shipping can take 4 to 10 weeks for delivery depending on method of shipping once shipped. Not all items are available for U.S. Mail / Canada Post shipping. Incorrect addresses will be subject to a $5.00 UPS correction fee. If you are requiring a rush order and need delivery before times indicated, please contact us by email at homedecorbylulu@shaw.ca for more details.

Our products are shipped from warehouses located within Britsih Columbia, Canada and Washington State, USA. The following shows from which warehouse a product will be shipped from:

Area Rugs / Bedding / Wall Art - shipped from within the USA

Candles / Candleholders / Collectables / Flowers / Glass / Throws / Wood & Ceramic Products - shipped from within Canada

SHIPPING CHARGES ARE BILLED BASED ON ORDER TOTAL RANGES AS PER THE FOLLOWING:

Order Total (before taxes) - $0.00 to $99.99 ---> shipping = $12.00

$100.00 to $174.99 ---> shipping = $19.00

$175.00 to $299.99 ---> shipping = $29.00

$300.00 to $499.00 ---> shipping = $39.00

$500.00 and Up ---> shipping = $49.00

FOR "OTHER" DESTINATIONS CUSTOMERS:
To serve our customers better, we ask that if you are requesting shipping to destinations not found on our pre-specified list (if you have to choose "Other" in the "State or Province" Box or the "Country" Box of the shipping order form) you will require special shipping pricing that we will calculate manually to find the most economical method.
Please contact us (homedecorbylulu@shaw.ca) to calculate the shipping charges.
Note: Your order will not be finalized and shipped until shipping details and costs are determined and paid in full.

TAXES / CUSTOMS DUTIES:

HomeDecorByLulu.com is based in British Columbia, Canada and therefore all retail sales to within the Province of British Columbia will be charged an additional tax of 7.0% (PST) and 5.0% (GST). All retail sales to within Canada, but not in the Province of British Columbia will be charged an additional tax of 5.0% (GST). Orders paid for through this site do not include any applicable customs duties that may be added to shipments. HomedecorByLulu.com will ensure any required customs paperwork and/or invoicing is complete prior to shipping. Customers are responsible for any applicable customs duties or if customs issues arise.To confirm whether customs duties apply to your order, please refer to list of shipping warehouse locations above in the "SHIPPING" section..RETURNS / CREDITS:

We want our customers to have confidence in ordering with HomeDecorByLulu.com.

Damaged in transit orders will be credited asap. All damages must be reported and proven within 14 days after shipment is received. Customer dislikes, or if they have changed their mind can be returned if the customer pays the return shipping cost. There will be NO restocking fee. In the event that you need to return a product, please contact us for return instructions. Returns on items will be accepted within 30 days and the refund will be submitted once a tracking number is forwarded and the package arrives back in our warehouse for inspection. Refunds will be minus any extra shipping, handling or freight charge. Returns must be shipped back in the original packaging where applicable (to be in a resaleable condition) and not to have been used or washed. Returns received without proper authorization will not be accepted.

Sheet sets and Silk bedding that are not defective are non returnable if removed from the package it was shipped in.

WARRANTIES:

All items, if any, are warranted directly by the manufacturers. No other warranty either expressed or implied is offered by HomeDecorByLulu.com and HomeDecorByLulu.com is not responsible for normal wear & tear, abuse, or mistreatment of item(s). Items which are reported and proven defective within 30 days of receipt will be replaced or if requested, a refund will be issued. Claims reported after 30 days of receipt for any defects may be replaced or repaired at the discretion of HomeDecorByLulu.com. Wrinkling of fabrics may be common for most 100% cotton, Silk and Satin materials. The presence of air bubbles in Glass Products accentuates the nature of the traditional hand blown crafting process and does not qualify as a defect. HomeDecorByLulu.com and its manufacturers / suppliers are not responsible for normal wear & tear, abuse, mistreatment, damages due to normal use or washing or worn fabrics in areas of usage.

CANCELLATIONS:.Unconditional cancellations will be accepted only prior to shipping.Contact us by email at homedecorbylulu@shaw.ca or fax at 1-250-562-0781.If an order cannot be cancelled prior to shipping, the customer will be responsible for return shipping, handling and freight charges relating to the order as per return policy stated above. .BACKORDERS:
In the case that an item is on backorder after you have placed an order with us, we will try our best to notify you in a timely manor and find the best resolution for the order.